Fundamental changes in the way people shop for a new vehicle have taken place with the increased popularity of online “tire-kicking.” Consumers are now much more educated and informed about the vehicles they wish to purchase. They are able to visit a website to learn about the automobile’s specs, whether their local dealership has what they want in stock and much more.
That’s why Steve Fogliato, the new General Sales Manager at Bolton Hyundai, is a firm believer in building a relationship with each customer.
“The car business has fundamentally changed with the advent of Internet shopping,” Fogliato said.
He went on to explain that in his ten-plus years in the industry, he has found that “… customers are now more educated, are much more tech-savvy and have so many more choices. We’ve embraced those changes and I firmly believe the most important thing our dealership can offer our customers is transparency. Having said that, buying a new car is important, and you want to make sure you are making an informed decision and getting a good deal, but I really believe it should be fun, too. We want to help deliver an enjoyable experience to our customers.”
With that philosophy in mind, when a customer step onto the Bolton Hyundai lot, Fogliato likes to make sure they get all the information they need, up front. The salespeople never hold back information or encourage price dickering. They encourage questions and want you to take all the test drives and time you need to make a decision. And if a customer wants something specific and it’s not available, the team at Bolton Hyundai can have it shipped — at no extra charge — from another dealer in their network. When it comes to online shopping, in addition to showcasing New Vehicle Specials and Featured Vehicles, BoltonHyundai.com offers a free, no obligation and confidential CarFinder tool. Simply by inputting and submitting some basic information, this tool allows a potential purchaser to specify their desired car, truck or SUV and submit those specs to the dealership. Once a matching automobile is located, details are sent to the client. Since coming to Bolton in 2011, Bolton Hyundai has strived to include the best possible customer service with top-notch maintenance work and comprehensive new and used car, truck, minivan and SUV inventories.
Part of an auto mall that includes Bolton Honda and Bolton Nissan, Bolton Hyundai’s dedicated sales staff and top-trained technicians want to make your auto shopping experience fun, easy and financially advantageous.
To learn more about the new model releases for spring and the exceptional automobile shopping experience being offered at Bolton Hyundai, you can drop by the showroom just of Regional Road 50 at 69 Pillsworth Road in Bolton, call (905)457-5553 or visit the website – BoltonHyundai.com.
Written and photography by Shelly Sargent