When motorists are looking for a shop to have their car worked on, there are two key elements that often drive their decision: whether the shop is honest, and whether their costs are affordable and make sense to the work that is being done.
It’s those key elements that have been a large part of the way Brakes Plus deals with their customers, and with 9 years in Orangeville and a growing base of loyal customers, it seems to be working.
“We’re really focused on honesty and on developing customer loyalty here,” said Wayne Robinson, who owns the shop with his wife, Gayle. “Our customers come back because they know they’re going to be treated well, they’re going to get the truth, and they’re going to get a fair price. Our friendliness and our staff help with that as well.”
Another element that has helped many customers feel at home is that Brakes Plus has been a family owned and operated business since its inception. To the Robinsons, ‘family business’ applies as much to their customers families as it does to themselves. They try to make it a place where clients not only feel comfortable bringing their entire family and their cars, but where no-one is left feeling like they don’t understand what’s going on with their vehicle.
While their name may be ‘Brakes Plus’, they perform the same kinds of services that can be found at any mechanic, providing what Wayne likes to call ‘bumper to bumper service’.
“To us, that extends beyond the car,” added Gayle. “We don’t just take care of our customers’ cars, we’re focused on their overall safety, and that includes their family.”
Brakes Plus is built on quality of service — not just completing the work on vehicles, but providing top quality service to their customers as well. To the Robinsons, having the customers understand what is going on with their vehicle, who is working on the vehicle, and where the work is being done is all a part of that high service level.
“We take all clients into the shop and we explain to them exactly what is going on with their car,”
said Gayle. “We also make sure to tell them what we need to do with it and call them before we do the job to make sure that they’re happy with the pricing. We’ll do anything in our power to make sure they are happy with the cost.”
But when it comes to the success of their business, Gayle added that there’s one more ingredient that helps make everything come together, and that’s their staff. Being able to not only trust them, but trust that they are going to work well and present the same values to their customers that she and Wayne do has helped the company grow over the last decade.
“We really want to thank our staff for doing such a wonderful job,” she said. “We wouldn’t be where we are today without them.”
For more information on Brakes Plus or to book an appointment, you can contact Brakes Plus at 519-940-8521 or visit their shop located at 324 Broadway Ave. Units 4 and 5.
