When it comes to hidden gems throughout the community of Orangeville, Erskine’s Service Centre believes they are one. They pride themselves
on the level of service they provide to their customers, which includes the high levels of expertise in technical experience, giving them a full, value-added experience.
“We focus very strongly on that friendly, client value-added experience,” said Mike Hinbest, President at Erskine’s Service Centre. “We believe in providing preventative maintenance to help save our customers on repairs. When our clients come, we hand out a chocolate truffle from the local chocolate shop every time they come in. We believe in supporting small-town businesses, and we love to give people a little treat as a thank-you for coming through.”
That full, value-added experience spans everything from being up-to-date on servicing brand-new cars, to giving away every fifth oil change free, making it the best oil-changing deal in town.
“One of the things we do different from our competitors is providing lifetime warranty parts 95 percent of the time, giving the clients true value, or the best bang for their buck,” said Mr. Hinbest. “We believe in providing peace-of-mind warranties, including four times the labour warranty, nationwide coverage and roadside assistance.”
Erskine’s history within the community is an ongoing one. From supporting local businesses to participating in community events, their roots are woven deep within the town, which is part of where their high level of treatment for customers comes from.
“We’re a company that supports the town so much, and because of that we also support the people by providing them with the best automotive services at the best value,” said Mr. Hinbest. “We’re a part of the community, and we treat our customers like that.”
He added that they also do a lot more than many companies within the community, including sponsoring many community events and groups, and participating in four different community boards in town.
When it comes to the overall message they want clients to know, it’s that they are there, and they are ready to provide the highest level of service to anyone who walks through their doors.
“As an overall company the Hinbest Service Centres (Erskine’s Service Centre and Roy’s Service Centre), provide the best value to our clients and the quickest turnarounds,” said Mr. Hinbest. “We provide over 300 combined years of technical experience, and combined experience in the community as far as longevity, one is 52 years old and one is 32 years old.”
Written by Tabitha Wells