It is sometimes rare to find a business that embraces new technology and still boasts good, old-fashioned customer service but Chignoli Auto Sales does just that. The dealership has been serving the south and southwest suburbs of Chicago, selling and servicing quality, luxury automobiles since 1974. That is the year that Bob and Eva Chignoli opened their original location on Fairlane Drive in Jolliet. Through 3 subsequent changes of location, the dealership has grown but hasn’t really changed much at all. What has changed over the years is the manner in which people buy cars.
We no longer live in a world where families looking to buy a vehicle automatically drop into the local dealership to “kick a few tires. More and more, buyers have started to rely on computers or smart phones to help make purchasing decisions – doing their searching from armchairs and offices; more and more shoppers prefer to do internet-based research, which often means they end up making purchases from locations outside the local shopping area to save some money. All this new technology makes it easier to price-shop but can leave us very vulnerable to those who would use our reliance on electronic technology against us.
The Chignoli family addresses this situation head on. Customers searching for a vehicle can visit the Chignoli Auto Sales website and experience 24/7 shopping. The showroom offers similar custom shopping opportunities.
“We have a whole system set up online and on-site, where we can look for the exact car you want across the country,” explained Rick Chignoli, noting, “If the vehicle you want isn’t immediately available, we can make you aware of when it does become available.”
Of course, customers can still drop by the dealership to experience the first-rate personal service that Chignoli Auto Sales is famous for. Although Bob & Eva Chignoli both passed away in the mid-eighties, they left behind a solid reputation in the community. Over the years, 5 of the couple’s 9 grown children (Jim, Jack, Rick, Lori and Bill) have all ended up working for the dealership, coming on board one at a time as the business grew. Several nephews have also joined the business (Ray McCabe, Gregg Chignoli, Joe Chignoli and Marc Chignoli) and together with the siblings, this second generation of Chignoli’s has remained devoted to customer service and quality service.
Daughter Lori, a certified public accountant and the only sister – came on board in 1984.
“I’m not out on the floor the way my brothers are,” Lori pointed out when asked how she feels to be the lone female sibling working in such a male dominated field. “It was always around us, so it was a natural thing to do. We were growing and we needed someone full time, so I came on full-time.”
The dealership continues to receive such accolades such as the Will County Retailer of the Year (2005) and Illinois Independent Dealer of the Year (2009). They boast an A+ rating with the Better Business Bureau, support numerous local charities and have served the community over the years by sitting on the boards of quite a number of local organizations, including the Private Industry Council of Will County, the Joliet Area Community Hospice, the Easter Seals Fundraising Committee and the Cornerstone Services Steering Committee.
As well-known for their expert finance department as they are for a great used car selection, Chignoli Auto Sales would love the opportunity to help you find the used luxury car of your dreams with a payment that will fit your budget. Drop by the showroom at 1850 Essington Road, Joliet, visit the website (www.chignoli.com) or give them a call at (815) 439-2233. Visit Chignoli Auto Sales via social media at:
Written by Shelly Sargent