Today’s Auto Technicians Receive Top Tier Training
Have you ever wondered how some of today’s top level automotive technicians get trained on their products?
I happened to get a rare opportunity to visit the inside workings of The “Audi Canada Academy” in Ajax, Ontario. This fully equipped facility located in Audi Canada’s headquarters is well suited for the Academy as it also houses the Sales head office, Technical Assistance Centre and parts distribution headquarters for Canada as well. Technicians are brought in from all over Canada when training is required according to their levels of achievement. Audi requires their technicians to be fully certified annually by mandated courses giving them the knowledge to hone their skills on the brand. Upon entering the facility, it’s clear the brand honors its past by displaying some historical vehicles in the foyer, while keeping current by having their latest high tech flagship in the forefront, the amazing Audi S8.
The classroom and shop areas are state of the art, featuring all the tools needed to perform the repairs on today’s cars. “This is a crucial part of the training process” says Academy trainer Jason Rodrigues. The vehicles and the electronic diagnostic equipment require specialized training in order to interpret the information and diagnose a vehicle when concerns arise. These technicians undergo hours of study, practical training and testing in order to become Certified and then a top level Master Audi Technician.
Audi uses actual current model vehicles in the Academy shop for “hands on training experience” Jason explains. “We simulate possible real scenarios by bugging problems into the vehicles for the technicians to diagnose and learn from.” Looking at the cars in the training facility in various states of diagnoses training, it looked like a scene similar to that of an Aerospace centre, spotless well light and orderly. Current vehicles like these have dozens of control modules or “computers” and literally kilometers of wiring and plumbing. Therefore, knowledge and experience is the key to a successful “fixed right the first time repair” something every car owner hopes to receive.
Every year it seems there is a new device or feature on a vehicle to improve safety or aid in comfort and convenience. This all takes the dedication of both the trainers and technicians alike to ensure the correct training updates and paths are designed and followed; something Audi Canada is proud of. So when you go to purchase your new vehicle or get it repaired, you can be confident it will be backed by the best trained technicians and support staff in the business today.
Written by Perry M. Mason